• Treat each and every employee with respect. Show them that you care about them as persons, not just as workers.
• Praise accomplishments and attempts…
• Both large and small  At least 4 times more than you “criticize”
• Publicly and in private  Verbally and in writing
• Promptly (as soon as observed)  Sincerely
• Clearly communicate goals, responsibilities and expectations. NEVER criticize in public – redirect in private
• Involve employees in plans and decisions, especially those that affect them. Solicit their ideas and opinions. Encourage initiative
• Create opportunities for employees to learn and grow. Link the goals of the organization with the goals of each individual in it
• Actively listen to employees concerns – both work-related and personal.
• Share information promptly, openly and clearly. Tell the truth… with compassion.
• Celebrate successes and milestones reached – organizational and personal. Create an organizational culture that is open, trusting and fun!

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